GLTradePrintingServices

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FAQ. GL Trade Printing Services

IMPORTANT NOTICE REGARDING HST:

Ontario, Newfoundland, New Brunswick: Effective July 1, 2010, the Harmonized Sales Tax (HST) will come into effect in Ontario. The HST will replace the current GST and PST lines on your invoice and be applied to taxable services and products at a rate of 13%. For more information, please visit: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same.

British Columbia: Effective July 1, 2010, the Harmonized Sales Tax (HST) will come into effect in British Columbia. The HST will replace the current GST and PST lines on your invoice and be applied to taxable services and products at a rate of 12%. For more information, please visit: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same.

Nova Scotia; Effective July 1, 2010, the Harmonized Sales Tax (HST) in Nova Scotia will be 15%. For more information, click here: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same.

Using GL Trade Printing Service

Q: Does it take a lot of time and effort to design and place a printing order?
A: No, it takes only a few minutes to design and place a printing order. The effort required is also insignificant, as the user interface is very easy to use.
It takes less time to design and place an order on our website than the time it takes to visit your local print shop. Moreover, it is possible to design and place an order 24 hours a day, 7 days a week.

Q: Do I need computer expertise to use this site's services?
A: No, you do not need any computer expertise to use our website. If you can use an internet browser, you will be able to place an order for print products.
You will be able to upload your design or create one from scratch as long as you know how to click with a mouse and browse through webpages.

Q: How can I get additional assistance?
A: You can get additional assistance by clicking on the Help button on the right top hand corner of the page.
"Help" provides detailed information about the process of designing business cards, uploading designs for posters and flyers, and placing an order.
You can also call our toll free number, 1-866-817-7133, to ask any questions not answered at our website.

Q: What is My Library?
A: "My Library" holds all your uploaded images. You can select any image from this library for later use as a logo or photograph or as background image for business cards.

Q: What is My Profile? A: In "My Profile" you can enter your contact information.
If you enter your contact information in "My Profile", shipping and payment addresses will be automatically filled in using this information. If you are designing business cards, the contact information in your business card will also be filled in using the contact information entered in "My Profile".
You can also change your password in "My Profile".

Q: How can I access Shopping Cart, Orders, My Library and My Profile?
A: "Shopping Cart", "Orders", "My Library" and "My Profile" can be accessed from a menu.
These pages contain personalized data (e.g., previously designed business cards, previously uploaded images, etc.), and therefore, they are grouped together and put in a separate menu. This menu becomes the main menu, with white text on grey background, when you are in this personalized part of the website.

Q: How can I access Products, Pricing, Promotion and Contact Us?
A: You can access Products, Pricing, Promotion and Contact Us from the main menu, with white text on grey background, located at the top of the page.
When you are in the personalized part of the page, Products, Pricing, Promotion and Contact Us, is moved to the top right hand corner of the page.

Q: Registering and Logging In. How do I register?
A: To register your account, enter your email address and click on "Register". You will receive a verification email containing your user name and password. The email address you provided upon registration is your Permanent User Name.
Please enter your information in My Profile. The system will automatically transfer the information to your business card and Shipping & Billing Forms, thus saving you time and effort.
Please Note that password provided is case sensitive. Also, you must click on link received via email in order to activate your account.

Q: Why do I need to register?
A: You need to register before you can place an order for business cards. Registration is required to protect your privacy, so that nobody else can use your e-mail address to register an account at our site. Therefore, we send a verification e-mail as part of the registration process to verify your e-mail address.
Registration also means that you can access your shopping cart, previously designed business cards, previously uploaded images, previous orders and invoices at any time. All you have to do is log in, and all this information will be at your finger tips